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Customer Support


Context Help

If you get lost inside our hosting Control Panel, the very first step you should take is to click the Help button, which is present on each and every page. A pop-up menu will open. It includes in-depth information about all the operations that you can carry out on the page in question. Each pop-up window shows up on the very same page so that you can swiftly return to your work.

Video Tutorials

We have an extensive library of tutorial video clips clarifying how to work with our Control Panel. They're shot for those of you who want to see how things are being done instead of only reading articles. Thus, everyone can quickly find their way around our web hosting Control Panel by simply watching our step-by-step how-to video clips.

F.A.Q.

If you can't discover the solution you searching for, take a gaze at our extensive Frequently Asked Questions database, which comprises questions asked by real customers and offers real solutions. We regulary "revamp" our Frequently Asked Questions database with new articles so as to embrace all the new additions and innovations associated with our platform.

Ticketing System

If you still can't discover the solution you searching for in the Frequently Asked Questions database either, you can touch base with our excellent team of customer service technicians available 24-7 and ready to assist you with any issue. Each support ticket you submit will be responded to within 1 hour (the average trouble ticket response time being approximately twenty minutes), so you will never have to wait a long time to get your question answered.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 67100

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com